Irene. London.
Let customers speak for us
FAQ
Shipping
When will my order ship?
Most orders entered before 3pm GMT Monday-Friday will ship the same day. Most orders entered after the 3pm GMT deadline will ship the next business day. Sose does not ship on weekends or postal holidays. Orders that include out-of-stock items are held until all items are in stock.
Returns & Exchanges
What's your reture policy?
Purchases made directly from SoSè Products via sosecompany.com may be returned within 60 days of receipt for a refund in the form of a website credit, which never expires. Credits are for the price of the product, and do not include the cost of shipping. Please contact our customer service team at help@sosecompany.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
How do i start my reture?
Please contact our customer service team at help@sosecompany.com to inform us that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.
What if i bought my product from another website, retailer, or store?
Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.
Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from. See Warranty for details.