FAQ's
Shipping questions
When will my order ship?
Most orders entered before 3pm GMT Monday-Friday will ship same-day. Most orders entered after the 3pm GMT deadline will ship the next business day. SoSè does not ship on weekends or postal holidays. Orders that include out-of-stock items are held until all items are in stock.
Will my products be shipped separately or together?
All the products in your order will ship together. Please note: if one of your items is out of stock temporarily, it will hold up your entire order until it becomes available. We do not provide split-shipping because it is less environmentally-friendly, and because it increases the chances of a lost or delayed shipment.
How old do I have to be to order from SoSè Products?
You must be at least 18 years of age to order from Dame Products. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.
Will my order be shipped discreetly?
Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain brown box, with the return address listed as "Fulfillment Centers/DCL Logistics." It’ll be our little secret. ;)
NOTE: International shipments may include a customs declaration.
Do you ship internationally?
Currently we can accept only orders shipping to the US, Canada, UK, European Union, Australia, and New Zealand.
Canadian shipments are through Passport Shipping and will be shipped duties paid. These duties are charged upfront so that there are no surprises at the time of delivery. All international orders ship from our fulfillment center located in the United Kingdom. Customs forms will be marked as discreetly as possible, using "Battery-Operated Massager" as the description for any vibrators.
How do I track my order?
You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.
What if my package is lost or stolen?
We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.
How does free shipping work?
Free shipping is available for orders over £59 being shipped.
Returns & Exchange
What's your return policy?
Purchases made directly from Dame Products via sosecomopany.com may be returned within 60 days of receipt for a refund in the form of a website credit, which never expires. Credits are for the price of the product, and do not include the cost of shipping. Please contact our customer service team at help@sosecompany.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.
How do I start my return?
Please contact our customer service team at help@sosecompany.com to inform us that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.
What if I bought my product from another website, retailer, or store?
Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.
Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from. See Warranty for details.
What if my product is defective?
Defective products are under warranty for three years with proof of purchase. See Warranty for details.
Warranty Info
Warranty Info
SoSè Products warrants all products against defects in materials and workmanship for a period of three (3) years commencing on the date of the original purchase of such product. Refunded purchases are not eligible for a warranty replacement. This warranty does not cover damage caused by misuse, tampering, unreasonable use, or service performed by unauthorized service agencies. Loss or damage to removable parts will not result in the replacement of the entire product. Due to continuing improvements, actual (replacement) product may differ slightly from the product described herein
Implied Warranties
THE FOREGOING IS THE SOLE WARRANTY FOR THE PRODUCTS. SoSè PRODUCTS HEREBY DISCLAIMS ANY IMPLIED WARRANTY THAT THE PRODUCTS WILL BE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. SoSè PRODUCTS' LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY UNDER THE FOREGOING PARAGRAPH WILL BE LIMITED TO REPLACEMENT OR REPAIR OF THE PRODUCT BY SoSè PRODUCTS OR ITS AUTHORIZED SERVICE CENTERS. THE WARRANTIES ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Remedies
IN NO EVENT WILL SoSè PRODUCTS OR ANY OF ITS AFFILIATED OR SUBSIDIARY COMPANIES BE RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR BASED ON ANY BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT OR ANY OTHER LEGAL THEORY. SUCH DAMAGES MAY INCLUDE WITHOUT LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS OF USE; THE CLAIMS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION RETAILERS; ANY COST OF ANY SUBSTITUTE EQUIPMENT OR SERVICES.
Some country do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. The warranty gives specific legal rights, and you may have other legal rights which vary from state to state or country to country.
Product Information
What do your products come with?
Our vibrators are all made in China. We have a very close working relationship with our vendors. Our engineering team visits them in person several times a year, and we can see first-hand that their practices are safe, ethical, and environmentally-friendly!
What do your products come with?
All of our vibrators come with a USB charging cable and a user manual. Wall adapters are not included for any of our products.